bbc_worldwide_logo_svgThe Dr Who Experience is an international tourist attraction based in Cardiff Bay.  The experience offers Dr Who fans the opportunity to step inside the Tardis and take a unique, exciting and sometimes scary journey into the world of the Dr.


The Challenge

The experience attracts up to 200,000 visitors a year. Housed in a specially constructed facility, it is essential that the visitor attraction is safe and clean, reflecting the high expectations of the BBC. MSS has provided security, cleaning, waste management and pest control services since the attraction opened in 2012.

The Solution

Our security officers are often the first people visitors meet when entering the attraction, therefore, it is essential that they portray the correct image and are polite, helpful and have a detailed knowledge of the building, its facilities and the attraction itself. Our security service consists of front of house, monitoring CCTV, patrolling and we also provide a night security provision. In addition, during busy periods they undertake queue management and assist with ticket scanning.






Due to the volume of visitors each day, a significant emphasis must be placed on ensuring the site is kept clean to a very high standard. Our cleaning team are responsible for providing day to day cleaning of the accommodation block, retail areas, the box-office, school rooms and the public washrooms. Our cleaning team carry out their duties during opening hours, 7 days a week; this ensures that they can provide both a highly reactive cleaning service in addition to scheduled tasks. We also provide deep cleans to the floors of the cafe and preparation area each week and support corporate events and functions outside the normal working hours of the Experience.

Additional services that we also provide are waste management and pest control services. As the site is located in the Cardiff Bay, seagulls are a problem, so we use a regular Falconry service as a deterrent to prevent seagulls nesting on the roof areas.

The Result

MSS has worked very closely with BBC World Wide to ensure we deliver the highest quality service. Our security and cleaning teams, maintain excellent services standards in a proactive, professional and welcoming manner.